notice of privacy practices

Who This Notice Covers

Jerica McQueen, LMHC (“this practice,” “I,” “me”) is required by law to maintain the privacy of your protected health information (PHI), provide you with this notice describing my legal duties and privacy practices, and follow the terms of the notice currently in effect.

How I May Use and Disclose Your Health Information

• For treatment: to provide, coordinate, or manage your mental health care.
• For payment: to bill you directly for services, since this practice does not accept insurance.
• For healthcare operations: for activities like quality review, supervision (if applicable), or administrative purposes.
• As required by law: including reporting suspected abuse or neglect, responding to court orders, or preventing a serious and imminent threat to health or safety.
• With your written authorization: for any purpose not described above, including releasing records to another provider or a third party you designate.

Your Rights

You have the right to: request a copy of your records; request corrections to your records; request restrictions on certain uses or disclosures; request confidential communications; receive a list of certain disclosures; receive a paper copy of this notice; and file a complaint if you believe your privacy rights have been violated, without retaliation.

Psychotherapy Notes

Process notes I keep separately from your clinical record receive additional legal protection and generally require your specific written authorization to release, except in limited circumstances required by law.

Changes to This Notice

I reserve the right to change this notice and to make the revised notice effective for information already held as well as information received in the future.

Complaints

If you believe your privacy rights have been violated, you may file a complaint with me directly or with the U.S. Department of Health and Human Services, Office for Civil Rights.

Contact

Jerica@JericaMcQueenLMHC.com

What This Means for You

• You have the right to receive a Good Faith Estimate of the expected cost of therapy services before your care begins.
• This estimate is provided to you individually, in writing, after you schedule services (or upon request), and reflects the type and expected frequency of the services we discuss.
• Your estimate is not a bill and actual charges may vary depending on your circumstances and the course of your care.
• If you receive a bill that is at least $400 more than your Good Faith Estimate, you have the right to dispute the bill.
• Keep a copy of your Good Faith Estimate for your records.

Questions or Requests

For questions about your right to a Good Faith Estimate, or to request one, visit www.cms.gov/nosurprises or call 1-800-985-3059.

Analytics & Tracking

This site does not use Google Analytics, Meta Pixel, Google Ads tracking, or any other marketing or advertising tracking tool. No visitor behavior on this site is tracked, sold, or shared for advertising purposes. If that ever changes, this page will be updated first.

Third-Party Tools on This Site

• Scheduling widget: the "Book a Consultation" button uses a scheduling tool provided by SimplePractice. When you use it, SimplePractice may set its own cookies and collect information according to its own privacy practices, not this website's. You can read their policy at simplepractice.com/privacy.

Contact Form

The form on the Contact page sends your message directly to my own business email account — it isn't routed through a third-party marketing or form-relay company. After you submit it, you'll also get an automatic reply from me acknowledging your message and sharing my booking link. The form only asks for your name, email, and phone, and asks you not to include any health or personal details — we'll cover all of that once we connect directly.

What This Site Doesn't Do

Outside of the tools above, this website doesn't set its own cookies, doesn't ask you to log in, and doesn't store any information about you on its own. The public pages of this site only ever ask for your name, email, and phone — never clinical or health information.

Your Choices

Most browsers let you block or delete cookies, including third-party cookies, in their privacy settings. Blocking cookies may affect whether the scheduling widget works properly. You're always welcome to reach out and book by email or phone instead.

Changes to This Policy

If the tools this site uses ever change — for example, if analytics is ever added — this page will be updated to reflect that before the change goes live.

Contact

Jerica@JericaMcQueenLMHC.com

Our Commitment

This site is built with the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA in mind. That work is ongoing — this isn't a claim of full, certified compliance, just an honest statement that accessibility is something I actively pay attention to and keep improving.

What's Already in Place

• Text color is kept consistently dark against every background on the site, so contrast stays readable rather than relying on light text over color.
• Every meaningful image, including photos, has descriptive alt text for screen readers.
• Pages are built with real, structured headings rather than styled text pretending to be a heading, so screen readers can navigate the page's sections.
• The site can be navigated with a keyboard alone, including the menu.
• Text can be resized in your browser without breaking the layout.

Known Limitations

This site is newly built, and I don't yet have a formal third-party accessibility audit. If you run into anything that doesn't work well with the technology you use to browse, I genuinely want to know — see below.

Feedback

If you experience any difficulty accessing any part of this site, please email me and let me know what page you were on and what happened. I'll do my best to get back to you within a few business days and fix the issue.

Contact

Jerica@JericaMcQueenLMHC.com